Bula Preimum Kava

This Refund Policy (“Policy”) applies to the following purchases: Items purchased from Bula Premium
Kava website

1. General

  • We offer refunds, repairs and replacements in accordance with the Australian Consumer
    Law and on the terms set out in this Refund Policy (“Policy”).
  • Any benefits set out in this Policy may apply in addition to consumer’s rights under
    the Australian Consumer Law.
  • Before making a purchase, please read this Policy so that you can understand your rights
    and what you can expect from us if you are not satisfied with your order.

2. Australian Consumer Law

  • Under the Australian Consumer Law:
    • Our goods and services come with guarantees that cannot be excluded under the
      Australian Consumer Law. For major failures with the service, you are entitled
      • to cancel your service contract with us; and
      • to a refund for the unused portion, or to compensation for its reduced value
    • You are also entitled to choose a refund or replacement for major failures with
      goods. If a failure with the goods or a service does not amount to a major failure,
      you are entitled to have the failure rectified in a reasonable time. If this is not done
      you are entitled to a refund for the goods and to cancel the contract for the service
      and obtain a refund of any unused portion. You are also entitled to be compensated
      for any other reasonably foreseeable loss or damage from a failure in the goods or
      service.
  • We offer refunds, repairs, and replacements in accordance with the Australian Consumer
    Law.
  • The Australian Consumer Law provides a set of Consumer Guarantees which protect
    consumers when they buy products and services
  • If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees
    which it provides. If there is an inconsistency between this Policy and the Australian
    Consumer Law, the Australian Consumer Law will prevail.
  • Further information about the Australian Consumer Law and these Consumer Guarantees
    is available from the website of the Australian Competition and Consumer Commission
  • If a product or service which you purchased from us has a major failure (as defined in
    the Australian Consumer Law) then you may be entitled to a replacement or refund. You
    may also be entitled to compensation for any reasonably foreseeable loss or damage
    resulting from that major failure.
  • If a product or service which you purchased from us has a failure which does not amount
    to a major failure (as defined in the Australian Consumer Law) then you may still be
    entitled to have the goods repaired or replaced.

3. Cancellation and Change of Mind

  • We do not offer any refund if you change your mind, or find the same product or service
    cheaper elsewhere.

4. Products Damaged During Delivery

  • In the event that the product you ordered has been damaged during delivery
    • Please contact us as soon as possible.
    • Any damaged product must be returned in the condition in which it was received,
      together with any packaging and other items which you received with the damaged
      product.
  • We will arrange to repair or collect the damaged product and replace it with an equivalent
    product, or to refund it, provided that you have contacted us within 5 days from the date of
    receiving the product

5. Exceptions

  • Notwithstanding the other provisions of this Policy, we may refuse to provide a repair,
    replacement or refund for a product or service purchased by you if:
    • You misused the said product in a way which caused the problem.
    • You knew or were made aware of the problem(s) with the product or service before
      you purchased it.
    • You asked for a service to be done in a certain manner, or you asked for alterations
      to a product, against our advice, or you were unclear about what you wanted.
    • Any other exceptions that apply under the Australian Consumer Law.

6. Shipping Costs for Return

  • In the event that a product you have purchased fails to meet one or more Consumer
    Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the
    said product (the “Returned Product”) back to us, as well as any cost of shipping any
    replacement product to you.
  • If the Returned Product can easily be shipped or returned, then you are responsible for
    organising for the Returned Product to be returned to us. If the Returned Product is eligible
    for a repair, replacement or refund under the terms of this Policy (including under
    the Australian Consumer Law) then we will reimburse you for the reasonable postage,
    shipping or transportation costs for the Returned Product.
  • If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and
    returned by you, and is believed to be eligible for a repair, replacement or refund under the
    terms of this Policy (including under the Australian Consumer Law), then we will organise
    for the postage, shipping, transportation or collection of the Returned Product, at our cost.
  • In the event that we organise and pay for the inspection, postage, shipping, transportation
    or collection of a Returned Product, and it turns out not to be eligible for a repair,
    replacement or refund under the terms of this Policy (including under the Australian
    Consumer Law), then you will be required to pay the costs of any inspection, postage,
    shipping, transportation or collection of the Returned Produc

7. Response Time

  • We aim to process any requests for repairs, replacements or refunds within 30 days of
    receipt.

8. How to Return Products

  • You can contact us at the end of this Policy to discuss a return using the information
  • Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form
    as the original purchase or to the same account or credit card used to make the original
    purchase
  • To be eligible for a refund, repair or replacement, you must provide proof of purchase.
  • You may be required to provide a government issued identification to qualify for a refund,
    repair or replacement.

9. Contact Us

  • If you wish to speak to us about this Policy or about any refund, repairs or replacements,
    please contact us at: sales@bulapremiumkava.com.